Privacy Policy

Who We Are

Concierge Aesthetics is a mobile aesthetics service based in Oxfordshire, UK, offering clinic-standard skincare treatments in the comfort of your home.

Business Name: Concierge Aesthetics
Email: emma@conciergeaesthetics.co.uk
Phone: 07872 512661
Website: ca-uk.co.uk

What Information We Collect

We may collect and store the following types of personal data:

• Contact Information: name, email address, phone number.
• Appointment Data: treatment preferences, location, availability.
• Health & Skin Information: any details provided in consultations or intake forms.
• Website Technical Data: basic request information needed to deliver and protect the website, such as IP address, browser type and requested pages.

How We Use Your Information

We use your personal information to:

• Schedule and manage appointments.
• Provide personalised treatment recommendations.
• Respond to enquiries and customer support requests.
• Improve our website performance and user experience.
• Comply with legal obligations (e.g. record keeping for insurance).

How We Store & Protect Your Data

We take data security seriously. Your information is stored securely on password-protected systems and only accessed by authorised personnel.

Website requests are processed by our website host. When you follow a booking link and provide details, that information is handled on our existing external booking provider's system. We do not currently collect booking details through a form on this website.

Sharing Your Data

We never sell or rent your data.

We may share information with service providers where needed to deliver the website or manage bookings. This currently includes our website host and existing external booking provider. Their own privacy information explains how they handle data on their systems.

We may also disclose information when required to by law or to protect our legal rights.

Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent where we rely on consent.
• Request restriction or object to the processing of your data.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been breached.

To exercise any of your rights, contact us at emma@conciergeaesthetics.co.uk.

Cookies

The public website does not currently use analytics or marketing cookies, and it does not track visitors for advertising. It uses only the technology needed to deliver and protect the site. Booking links take you to our existing external provider, whose own privacy and cookie information applies on its website.

More details are available in our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.